What is a potential perception by badging office personnel at a small airport when IDMS is implemented?

• A. They are promoted to management.
• B. They will be required to perform more manual tasks.
• C. They may think they are no longer needed.
• D. No change.

Answer: (C)

When a system like IDMS is implemented, work flows become more automated and standardized, so staff often reassess their roles. The most likely perception for badging office personnel is that they may feel they are no longer needed because IDMS handles many tasks they used to perform manually, such as issuing, updating, and tracking badges. This reflects a natural concern about job security in the face of automation.

This perspective fits because automation typically reduces the number of repetitive, hands-on tasks, which can lead to worries about redundancy rather than being promoted or taking on more manual work. The idea of no change ignores the practical impact of introducing a standardized system, and expecting more manual tasks contradicts how automation tends to shift work toward oversight, exception handling, and system maintenance.