At a small airport, what is the expected impact of implementing an IDMS on badging office staff?

• A. Badging office personnel become more efficient and have time for other duties
• B. Badging office personnel become unnecessary due to automation
• C. Badging office personnel are replaced by contractors
• D. There is no impact on staffing

Answer: (A)

Automation of credentialing processes increases efficiency and reallocates staff time. An IDMS automates many repetitive, manual steps—data capture, document verification, background check routing, badge generation, and record updates—so staff spend less time on routine processing and more on other duties such as handling exceptions, customer service, audits, or compliance tasks. This shift improves throughput without eliminating the need for human oversight, since some tasks require judgment, policy interpretation, or in-person interaction. The other options imply eliminating staff, outsourcing, or no change, which isn’t how these systems typically impact staffing.